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Orderhouse Blog

Why You Need Live Chat in Ecommerce

Online shoppers require timely and accurate answers to their questions and they'll abandon their purchase if you can't deliver. Live Chat is now an essential way to meet online customer service demands and is a win-win for businesses and customers. Here's why.

Topics: ecommerce online customer service ecommerce trends customer service

Yes, You Can Sell Direct to Consumers Without Channel Conflict

Companies choose not to sell direct to consumer in fear of channel conflict. Yet they're under pressure to add ecommerce because it's growing. Actually, there's a way for D2C to be win-win for everyone.

Topics: direct to consumer channel conflict