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Orderhouse Blog

Outshining the Competition in CX: Nearly 90% of eCommerce Retailers Compete on Customer Experience

“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)

Topics: ecommerce omnichannel customer service customer experience

What Price is Too High to Sell on Amazon?

“To be in bed with Amazon is to be in bed with a competitor.” (Practical eCommerce)

Topics: amazon ecommerce ecommerce omnichannel

How One Brand Achieved 50% Annual Growth in eCommerce Sales

The National Retail Federation expects that online retail will grow 8-12% in 2017. The American Red Cross is achieving 50% yearly growth in eCommerce sales, far outpacing eCommerce norms.

Topics: DTC E-commerce customer experience fulfillment turnkey ecommerce