"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh
Maria Hardy, on May 2, 2018
Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)
eCommerce has few borders, and increasingly countries like China are selling direct on America’s leading e-retailer, Amazon.
Mike D'Errico, on January 2, 2018
“I can’t overstate how mobile is changing how we interact with consumers, we have to embrace these changes” Joel Anderson, CEO/Five Below, former Walmart CEO
Over one-third of all US online sales will be made via mobile devices this year. Forbes And research from comScore indicates that mobile commerce is growing at three times the rate of desktop e-commerce.
Mike O'Hagan, on October 4, 2017
"A bad system will beat a good person every time" (W. Edwards Deming, Total Quality Management).
Mike D'Errico, on September 6, 2017
“We believe that physical stores are a source of strength in an omnichannel world.”~ Kohl’s CEO Kevin Mansell
Mike D'Errico, on August 21, 2017
“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)
Mike D'Errico, on August 1, 2017
The National Retail Federation expects that online retail will grow 8-12% in 2017. The American Red Cross is achieving 50% yearly growth in eCommerce sales, far outpacing eCommerce norms.
Jen Madaj, on September 13, 2016
Some companies don't sell their products on their own ecommerce website because of channel conflict. Here are seven ways to overcome it and maintain your relationship with your distributors.