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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: ecommerce fulfillment customer service ecommerce customer service customer support customer care customer experience shipping direct to consumer omnichannel DTC ecommerce strategy ecommerce solutions influencer marketing ecommerce sales

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: ecommerce customer service ecommerce customer service customer support customer care customer experience direct to consumer digital marketing plan DTC ecommerce solutions influencer marketing social media

How U.S. Brands Can Compete with China on Amazon

eCommerce has few borders, and increasingly countries like China are selling direct on America’s leading e-retailer, Amazon.

Topics: customer experience amazon ecommerce online retail ecommerce strategy ecommerce services ecommerce sales

4 Ways to Improve the Mobile Experience and Increase eCommerce Sales

 

“I can’t overstate how mobile is changing how we interact with consumers, we have to embrace these changes” Joel Anderson, CEO/Five Below, former Walmart CEO

Over one-third of all US online sales will be made via mobile devices this year. Forbes  And research from comScore indicates that mobile commerce is growing at three times the rate of desktop e-commerce.

Topics: turnkey ecommerce fulfillment customer service ecommerce website customer experience direct to consumer DTC end-to-end ecommerce ecommerce strategy ecommerce services mobile mobile sales ecommerce sales

The Landmine That Can Blow Up an eCommerce Business

 "A bad system will beat a good person every time" (W. Edwards Deming, Total Quality Management).



Topics: ecommerce turnkey ecommerce ecommerce trends customer experience end-to-end ecommerce

How Does eCommerce Improve the Brick and Mortar Experience?

“We believe that physical stores are a source of strength in an omnichannel world.”~ Kohl’s CEO Kevin Mansell

Topics: ecommerce customer experience omnichannel

Outshining the Competition in CX: Nearly 90% of eCommerce Retailers Compete on Customer Experience

“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)

Topics: ecommerce customer service customer experience omnichannel

How One Brand Achieved 50% Annual Growth in eCommerce Sales

The National Retail Federation expects that online retail will grow 8-12% in 2017. The American Red Cross is achieving 50% yearly growth in eCommerce sales, far outpacing eCommerce norms.

Topics: E-commerce turnkey ecommerce fulfillment customer experience DTC

How to Reduce Ecommerce Channel Conflict in 7 Steps

Some companies don't sell their products on their own ecommerce website because of channel conflict. Here are seven ways to overcome it and maintain your relationship with your distributors.

Topics: ecommerce website customer experience channel conflict