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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: direct to consumer ecommerce influencer marketing ecommerce solutions DTC customer experience customer care ecommerce customer service customer service customer support shipping ecommerce sales ecommerce strategy omnichannel fulfillment

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: direct to consumer ecommerce social media influencer marketing ecommerce solutions DTC digital marketing plan customer experience customer care ecommerce customer service customer service customer support

How U.S. Brands Can Compete with China on Amazon

eCommerce has few borders, and increasingly countries like China are selling direct on America’s leading e-retailer, Amazon.

Topics: ecommerce sales ecommerce services ecommerce strategy online retail customer experience amazon ecommerce

4 Ways to Improve the Mobile Experience and Increase eCommerce Sales

 

“I can’t overstate how mobile is changing how we interact with consumers, we have to embrace these changes” Joel Anderson, CEO/Five Below, former Walmart CEO

Over one-third of all US online sales will be made via mobile devices this year. Forbes  And research from comScore indicates that mobile commerce is growing at three times the rate of desktop e-commerce.

Topics: end-to-end ecommerce DTC turnkey ecommerce direct to consumer ecommerce services mobile customer experience customer service ecommerce strategy mobile sales ecommerce sales fulfillment ecommerce website

The Landmine That Can Blow Up an eCommerce Business

 "A bad system will beat a good person every time" (W. Edwards Deming, Total Quality Management).



Topics: ecommerce turnkey ecommerce ecommerce trends customer experience end-to-end ecommerce

How Does eCommerce Improve the Brick and Mortar Experience?

“We believe that physical stores are a source of strength in an omnichannel world.”~ Kohl’s CEO Kevin Mansell

Topics: ecommerce omnichannel customer experience

Outshining the Competition in CX: Nearly 90% of eCommerce Retailers Compete on Customer Experience

“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)

Topics: ecommerce omnichannel customer service customer experience

How One Brand Achieved 50% Annual Growth in eCommerce Sales

The National Retail Federation expects that online retail will grow 8-12% in 2017. The American Red Cross is achieving 50% yearly growth in eCommerce sales, far outpacing eCommerce norms.

Topics: DTC E-commerce customer experience fulfillment turnkey ecommerce

How to Reduce Ecommerce Channel Conflict in 7 Steps

Some companies don't sell their products on their own ecommerce website because of channel conflict. Here are seven ways to overcome it and maintain your relationship with your distributors.

Topics: channel conflict customer experience ecommerce website