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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: direct to consumer ecommerce influencer marketing ecommerce solutions DTC customer experience customer care ecommerce customer service customer service customer support shipping ecommerce sales ecommerce strategy omnichannel fulfillment

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: direct to consumer ecommerce social media influencer marketing ecommerce solutions DTC digital marketing plan customer experience customer care ecommerce customer service customer service customer support

4 Ways to Improve the Mobile Experience and Increase eCommerce Sales

 

“I can’t overstate how mobile is changing how we interact with consumers, we have to embrace these changes” Joel Anderson, CEO/Five Below, former Walmart CEO

Over one-third of all US online sales will be made via mobile devices this year. Forbes  And research from comScore indicates that mobile commerce is growing at three times the rate of desktop e-commerce.

Topics: end-to-end ecommerce DTC turnkey ecommerce direct to consumer ecommerce services mobile customer experience customer service ecommerce strategy mobile sales ecommerce sales fulfillment ecommerce website

Outshining the Competition in CX: Nearly 90% of eCommerce Retailers Compete on Customer Experience

“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)

Topics: ecommerce omnichannel customer service customer experience

How Much Are You Willing to Sacrifice for Your Amazon Revenue Stream?

Selling on Amazon can be a great way to introduce your product to new customers but you should also explore DTC eCommerce options that can build stronger customer relationships with your brand and deliver better margins.

Topics: amazon amazon ecommerce customer service ecommerce

Why You Need Live Chat in Ecommerce

Online shoppers require timely and accurate answers to their questions and they'll abandon their purchase if you can't deliver. Live Chat is now an essential way to meet online customer service demands and is a win-win for businesses and customers. Here's why.

Topics: ecommerce online customer service ecommerce trends customer service

How to Improve Online Customer Service Without Increasing Costs

Businesses that invest in online customer service will see greater loyalty and repeat purchases. Here are six ways to enhance ecommerce customer service without sacrificing profits. Just one bad experience with a company's customer support is all it takes for customers to start telling others.  

Topics: ecommerce customer service online customer service ecommerce customer service customer support

What You Absolutely Need to Know About Ecommerce

Online sales is booming. It's a great time for businesses to incorporate ecommerce. But it's much more than a website. Here's what it takes to succeed. 

Topics: turnkey ecommerce fulfillment customer service shipping