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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: direct to consumer ecommerce influencer marketing ecommerce solutions DTC customer experience customer care ecommerce customer service customer service customer support shipping ecommerce sales ecommerce strategy omnichannel fulfillment

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: direct to consumer ecommerce social media influencer marketing ecommerce solutions DTC digital marketing plan customer experience customer care ecommerce customer service customer service customer support

How to Improve Online Customer Service Without Increasing Costs

Businesses that invest in online customer service will see greater loyalty and repeat purchases. Here are six ways to enhance ecommerce customer service without sacrificing profits. Just one bad experience with a company's customer support is all it takes for customers to start telling others.  

Topics: ecommerce customer service online customer service ecommerce customer service customer support

5 Ways to Improve Customer Support Online and Boost Profits


Is your customer support top-notch? Help Scout quotes a study from Lee Resources found that while 80 percent of companies believe they deliver superior customer service, only 8 percent of customers agree. Here are five things you can do to make sure you provide the best online customer service.

Topics: ecommerce customer service online customer service customer support