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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: direct to consumer ecommerce influencer marketing ecommerce solutions DTC customer experience customer care ecommerce customer service customer service customer support shipping ecommerce sales ecommerce strategy omnichannel fulfillment

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: direct to consumer ecommerce social media influencer marketing ecommerce solutions DTC digital marketing plan customer experience customer care ecommerce customer service customer service customer support

Master Digital Marketing in 2018

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Are you ready to get serious about your digital marketing strategy? You’ll need to if you want to build a successful eCommerce business in 2018.

Topics: ecommerce services B2B ecommerce ecommerce solutions end-to-end ecommerce digital marketing strategy digital marketing plan ecommerce website ecommerce trends ecommerce

3 Trends to Anticipate in eCommerce in 2018

The end of the year is an ideal time to take stock of the opportunities and challenges your business experienced in the last year.  It is also a good time to strategize what new avenues you’d like to travel next. Here are three of the biggest trends to follow in 2018 — along with four trends from 2017 that are predicted to grow in the New Year.

Topics: ecommerce ecommerce strategy influencer marketing ecommerce trends end-to-end ecommerce turnkey ecommerce

Why Luxury Brands Are Enjoying the Good Life Online

“To win in the new consumer landscape, where Red Bull is as powerful a brand as Rolex or Louis Vuitton, brands must think much more innovatively when it comes to how they engage with a changing consumer base.” [Entrepreneur]

Topics: ecommerce ecommerce strategy direct to consumer digital commerce digital marketing plan omnichannel

Should Your B2B eCommerce Site Be More Like a B2C Retailer?

“Frost & Sullivan projects that B2B eCommerce will hit $12 trillion in sales worldwide by 2020, up from $5.5 trillion in 2012.” [Digital Commerce 360]

Topics: ecommerce B2B ecommerce ecommerce services ecommerce solutions

The Landmine That Can Blow Up an eCommerce Business

 "A bad system will beat a good person every time" (W. Edwards Deming, Total Quality Management).



Topics: ecommerce turnkey ecommerce ecommerce trends customer experience end-to-end ecommerce

Make it Mine: Why Brands are Embracing Product Personalization

“Mass consumption and mass production are becoming things of the past. These days, brands that matter and resonate with people are the ones that feel like they’re authentically made and designed just for you. It’s the age of personalization.” (Emotive Brand)

Topics: ecommerce product personalization

How Does eCommerce Improve the Brick and Mortar Experience?

“We believe that physical stores are a source of strength in an omnichannel world.”~ Kohl’s CEO Kevin Mansell

Topics: ecommerce omnichannel customer experience

Outshining the Competition in CX: Nearly 90% of eCommerce Retailers Compete on Customer Experience

“According to the ‘Customers 2020’ study by Walker, a customer intelligence consulting firm in the U.S., by 2020 customer experience will overtake price and product as the key brand differentiator.” (The Guardian)

Topics: ecommerce omnichannel customer service customer experience