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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: direct to consumer ecommerce influencer marketing ecommerce solutions DTC customer experience customer care ecommerce customer service customer service customer support shipping ecommerce sales ecommerce strategy omnichannel fulfillment

5 Steps to Protect and Build Your Social Media Reputation

Ineffective social media operations is costing US business $40 billion each year. (Social Media Today)

Topics: direct to consumer ecommerce social media influencer marketing ecommerce solutions DTC digital marketing plan customer experience customer care ecommerce customer service customer service customer support

Integrating eCommerce Strategy With Brick & Mortar

 

 Omnichannel shoppers have a 30% higher lifetime value than those who shop using only one channel. (Google)

Over the course of less than a decade, omnichannel has evolved from a vague concept to a “must have” marketing strategy for brands and retailers.

Topics: ecommerce trends end-to-end ecommerce ecommerce customer service omnichannel DTC

Why The Platform You Choose Might be the Least Impactful eCommerce Decision You'll Make

Businesses that are just starting out in eCommerce will often spend a considerable amount of time deciding what platform to choose. Search “eCommerce platforms” on Google, and you’ll get pages of results, with many articles pitting brand platforms against each other like fighters in a high-stakes match-up.

Topics: ecommerce trends end-to-end ecommerce ecommerce customer service omnichannel

Your Holiday Season Scorecard: What You Learn Now Will Help You in 2018

Organizations that leverage customer behavioral insights outperform peers by 85 percent in sales growth and more than 25 percent in gross margin. Customer data must be seen as strategic.” (McKinsey & Company)

Topics: DTC end-to-end ecommerce ecommerce customer service ecommerce strategy omnichannel

How to Improve Online Customer Service Without Increasing Costs

Businesses that invest in online customer service will see greater loyalty and repeat purchases. Here are six ways to enhance ecommerce customer service without sacrificing profits. Just one bad experience with a company's customer support is all it takes for customers to start telling others.  

Topics: ecommerce customer service online customer service ecommerce customer service customer support

5 Ways to Improve Customer Support Online and Boost Profits


Is your customer support top-notch? Help Scout quotes a study from Lee Resources found that while 80 percent of companies believe they deliver superior customer service, only 8 percent of customers agree. Here are five things you can do to make sure you provide the best online customer service.

Topics: ecommerce customer service online customer service customer support

Ecommerce Trends and Their Impact on Your Bottom Line


 

The e-commerce industry is seeing the advent of new trends and the continued rise of past trends. It's no surprise that mobile continues to be essential for any company involved in sales or client services. Keeping up with and implementing ecommerce best practices is critical for businesses that want to excel while maintaining cost and time savings.

 
Topics: ecommerce trends business online social commerce ecommerce customer service