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Orderhouse Blog

5 Ways Returns Processes and Policies Can Impact Profitability

"The purpose of a business is to create a customer that creates customers" ~ Shiv Singh

Topics: ecommerce fulfillment customer service ecommerce customer service customer support customer care customer experience shipping direct to consumer omnichannel DTC ecommerce strategy ecommerce solutions influencer marketing ecommerce sales

How U.S. Brands Can Compete with China on Amazon

eCommerce has few borders, and increasingly countries like China are selling direct on America’s leading e-retailer, Amazon.

Topics: customer experience amazon ecommerce online retail ecommerce strategy ecommerce services ecommerce sales

4 Ways to Improve the Mobile Experience and Increase eCommerce Sales

 

“I can’t overstate how mobile is changing how we interact with consumers, we have to embrace these changes” Joel Anderson, CEO/Five Below, former Walmart CEO

Over one-third of all US online sales will be made via mobile devices this year. Forbes  And research from comScore indicates that mobile commerce is growing at three times the rate of desktop e-commerce.

Topics: turnkey ecommerce fulfillment customer service ecommerce website customer experience direct to consumer DTC end-to-end ecommerce ecommerce strategy ecommerce services mobile mobile sales ecommerce sales

3 Trends to Anticipate in eCommerce in 2018

The end of the year is an ideal time to take stock of the opportunities and challenges your business experienced in the last year.  It is also a good time to strategize what new avenues you’d like to travel next. Here are three of the biggest trends to follow in 2018 — along with four trends from 2017 that are predicted to grow in the New Year.

Topics: ecommerce turnkey ecommerce ecommerce trends end-to-end ecommerce ecommerce strategy influencer marketing

Why Luxury Brands Are Enjoying the Good Life Online

“To win in the new consumer landscape, where Red Bull is as powerful a brand as Rolex or Louis Vuitton, brands must think much more innovatively when it comes to how they engage with a changing consumer base.” [Entrepreneur]

Topics: ecommerce digital commerce direct to consumer digital marketing plan omnichannel ecommerce strategy

The Supreme Court, State Sales Tax, & eCommerce: Your Questions Answered

In 1992, a mail order office equipment and supplies business named Quill brought a case to the U.S. Supreme Court against North Dakota. Their complaint involved having to pay sales tax in a state where they had neither employees nor warehouses (at the time the company had offices and warehouses in Illinois, California and Georgia.) “Quill argued that North Dakota’s attempt to collect sales taxes from the vendor violated the Supreme Court’s dormant commerce clause doctrine, which prohibits states from taking certain actions that interfere with interstate activity,” wrote Daniel Hemel in an article about the decision for Slate.com.

Topics: end-to-end ecommerce ecommerce strategy ecommerce solutions ecommerce services

Your Holiday Season Scorecard: What You Learn Now Will Help You in 2018

Organizations that leverage customer behavioral insights outperform peers by 85 percent in sales growth and more than 25 percent in gross margin. Customer data must be seen as strategic.” (McKinsey & Company)

Topics: ecommerce customer service omnichannel DTC end-to-end ecommerce ecommerce strategy